We have recently completed the design and fit-out of FirstGroup’s newly refurbished national call centre. But this is no ordinary call centre, we have redefined the traditional ‘call centre’ look and feel using contemporary features throughout, giving the new workspace a modern and minimal feel.
Kevin McIntosh, head of design said: “The refurbishment and fit-out of the new space was extensive – it started life as a completely empty shell! We worked with FirstGroup to put a fresh, creative stamp on the new area.
“Yes, a call centre needs banks of desks, but we knew that there was the potential to do more and challenge the outdated ‘call centre’ model with new concepts that would inspire and uplift staff. It’s a call centre; but not as you know it.
“The space has been rationalised, to create a free-flowing, flexible working environment for FirstGroup’s 119 staff.
“There’s a designated collaboration space in the heart of the building, which will allow First Group’s team to take a step away from the hustle and bustle of the busy call centre to recharge and refresh.
“A variety of different seating and lighting has been incorporated into the kitchen and breakout area, creating a light and interesting break out space. It’s so much more than a ‘call centre’.
“We’ve negotiated all manner of challenges relating to lockdown to get to this point. But it’s all been completely worth it. We’ve completed a number of projects for FirstGroup, and this is certainly our most exciting. The finished result is absolutely fantastic!”
Rebecca Bebbington, Director of Operations, First Customer Contact, said: “Our new call centre is not only functional and suits our team’s needs, it is dynamic and presents a refreshing new take on what a call centre ‘should’ look like. Chameleon has done a great job, presenting a creative solution which certainly fulfilled the brief we set for them.”
Check it out here: First Group Sheffield